17th & 18th April 2018

Agenda


Event Agenda

08:00 - 08:40

Registration and Networking Reception

08:25 - 08:35

Helen Barker, Chief Operating Officer
Helen Barker
Chief Operating Officer
Calderdale and Huddersfield NHS Foundation Trust

Chairs Opening Remarks

08:35 - 08:55

Paula Lloyd Knight, Associate Director Quality
Paula Lloyd Knight
Associate Director Quality
University Hospitals Coventry and Warwickshire NHS Trust
OPENING KEYNOTE

A Systematic Process For Responding And Acting On Patient Insight

As a new Associate Director for Quality at UHCW Paula’s aim was to look at how the Trust could effectively use and learn from the comments we received from patients through their impressions system. Over a 12 month period the trust received approximately 139,000 verbatim comments as part of its FFT and survey programme from patients and carers using its services. Since September 2017 they have implemented a new trust process for taking action on all comments received, today Paula will be sharing with you their journey so far.

08:55 - 09:15

Paul Johnson, Clinical Director Adult and Older Peoples Mental Health
Paul Johnson
Clinical Director Adult and Older Peoples Mental Health
Humber NHS Foundation Trust

Using Co-Production to Improve Engagement

Empowering staff with skill development which has been developed by service users who
have experience is a key focus. By default, service users should feel as though they are being listened to because the staff have more of an understanding from their perspective. Many practitioners hide behind confidentiality, but you can still listen to people, have knowledge
of what they are saying and assure people that you will use that information as part of your intervention, assessment and care delivery. You can also educate them regarding the patient’s condition without mentioning specifics. As a result, you should receive better service user feedback from family tests and patient surveys.

09:15 - 09:35

Solution Provider Case Study

09:40 - 10:00

Solution Provider Case Study STREAM 1, 2, 3, 4

10:05 - 10:25

Martin DeBono, Associate Medical Director
Martin DeBono
Associate Medical Director
Calderdale and Huddersfield NHS Foundation Trust
KEYNOTE

Setting Up And Running Virtual Clinics

Traditional outpatient face to face consultations have been the mainstay of patient advice both in primary and secondary care. With the advent of developing technologies, opportunities for innovative ways of consulting in a secure way with our patients have been developed.

This presentation explores the ways we have set up our virtual consultations within a fertility service to enable our patients maximal convenience whilst exploiting clinic efficiencies. We
will demonstrate the technology that we utilise to facilitate the patient/clinical interface and present data on patient satisfaction within the service. The presentation will also explore future potential growth in the service and the opportunities for various clinical specialities.

10:25 - 10:40

Coffee and Networking Break

Coffee and Networking Break

10:40 - 11:00

Richard Smith, Associate Medical Director
Richard Smith
Associate Medical Director
Buckinghamshire Healthcare NHS Trust

Developing Indicators For Quality and Performance

Nobody could ever accuse the NHS of being short of data. It produces awesome quantities of data which allow its activity to be studied in minute detail. It is distilled for us into headline statistics, procedure and diagnosis codes, dashboards, scorecards, league tables, funnel plots and balance sheets. Yet, despite all of this, the NHS is regularly ambushed by knowledge gaps relating to clinical performance. The problem is that many of the indicators of performance and quality we currently use are based on what we can easily measure rather than on what we need to know. This session will consider how we can build "smart" indicators of clinical quality and performance which are valid, reliable, clinically meaningful and efficient.

11:00 - 11:40

Business Meetings

Business Meetings

11:45 - 12:10

Sally Lewis, Assistant Medical Director
Sally Lewis
Assistant Medical Director
NHS Wales

Value Based Healthcare

Sally Lewis entered a career in medical management in 2011 and was appointed to Assistant Medical Director for value-based care in the Aneurin Bevan University Health Board in 2014. She is a member of the National Guiding Coalition for Prudent Healthcare and Clinical lead for the National ICHOM strategic alliance. In this presentation Sally will discuss how they utilise value-based principles to allocate resource in publicly funded systems and digital transformation.

12:10 - 12:30

Solution Provider Case Study

12:40 - 13:30

Group 1 - P2P Connect Speed Networking

Group 1 - P2P Connect Speed Networking

12:40 - 13:30

Helen Barker, Chief Operating Officer
Helen Barker
Chief Operating Officer
Calderdale and Huddersfield NHS Foundation Trust

Group 2 - Group Discussion Aiming for Leadership

Operational leadership is one of the cornerstones of safe and effective healthcare but is one that is often seen negatively within and out of the NHS. This session will look at how we can encourage existing staff as well as school leavers and graduates to want to pursue a management career in the health service and once there how we build resilience and appreciation for the role. We will also look at how we develop a culture that ensures there is a leader in every seat improving front line decision making and communication.

Helen will be sharing some of her own experiences and observations followed by group discussions, the feedback from which can be taken forward into national discussions on leadership development.

Group 2 - Group Discussion Aiming for Leadership

13:35 - 14:20

Networking Lunch

Networking Lunch

14:30 - 15:20

Group 2 - P2P Connect Speed Networking

Group 2 - P2P Connect Speed Networking

14:30 - 15:20

Helen Barker, Chief Operating Officer
Helen Barker
Chief Operating Officer
Calderdale and Huddersfield NHS Foundation Trust

Group 1 - Group Discussion Aiming for Leadership

Operational leadership is one of the cornerstones of safe and effective healthcare but is one that is often seen negatively within and out of the NHS. This session will look at how we can encourage existing staff as well as school leavers and graduates to want to pursue a management career in the health service and once there how we build resilience and appreciation for the role. We will also look at how we develop a culture that ensures there is a leader in every seat improving front line decision making and communication.

Helen will be sharing some of her own experiences and observations followed by group discussions, the feedback from which can be taken forward into national discussions on leadership development.

Group 1 - Group Discussion Aiming for Leadership

15:30 - 15:55

Jill Ayres, Deputy Associate Chief Nurse - Surgery
Jill Ayres
Deputy Associate Chief Nurse - Surgery
University Hospitals of North Midlands NHS Trust
Gareth Hurley, Deputy EPPR Manager
Gareth Hurley
Deputy EPPR Manager
University Hospitals of North Midlands NHS Trust
Julie Turner, Theatre & PACU Matron
Julie Turner
Theatre & PACU Matron
University Hospitals of North Midlands NHS Trust
Andrew Cole, Theater Matron
Andrew Cole
Theater Matron
University Hospitals of North Midlands NHS Trust

Theatre Workforce - A Success Story

UHNM has undergone major change since 2014 when two acute NHS Trusts (University Hospital of North Staffordshire NHS Trust & Mid-Staffordshire Foundation Trust) integrated; it posed many challenges, none more so than workforce and patient pathways. Theatre workforce all over the UK has been difficult to recruit for a number of years, but UHNM has felt the effect of this for the past three or so years. High reliance on agency staff, low staff morale and high levels of sickness contributed further to the large workforce deficit in theatres. In order to address this problem, a comprehensive workforce review, including a change in the management structure was undertaken. This session will explore the journey the theatre team have been on over the past three years, the actions taken, the achievements, and lessons learnt. Particular areas of focus will be the introduction of new roles within the workforce, leadership and organisational development and the impact on quality.

15:55 - 16:15

Ananta Dave, Clinical Director
Ananta Dave
Clinical Director
Dudley and Walsall Mental Health Partnership NHS Trust

Workforce and Training - Suicide Prevention Case Studies

The National Suicide Prevention Strategy and Public Health England guidance advocate the development of community based locality wide suicide prevention strategies. Plans are in order to effectively tackle suicide and decrease rates year on year. The various national drivers towards suicide prevention and the recently launched (November 2017) Zero Suicide Alliance are discussed to explain the context. Dr Dave, who is the Chair of her Trust Suicide Prevention Group, then describes the work in the 2 CCG localities in the Midlands to set up local suicide prevention plans and the impact they have had. Some of the priorities discussed are: workforce and training in statutory agencies, identifying and supporting high risk groups, post-suicide bereavement support, promoting suicide safer communities and improving crisis care in mental health services.

16:15 - 16:35

Solution Provider Case Study

16:35 - 17:35

Business Meetings

Business Meetings

17:35 - 17:55

Solution Provider Case Study STREAM 1, 2, 3, 4, 5, 6

18:00 - 18:20

Jessica Sokolov, Clinical Director
Jessica Sokolov
Clinical Director
Shropshire CCG

Engagement As An Evidence Base

Shropshire CCG recently led a review into our Midwife Led Unit model of care. Driven by the recommendations of Better Births, the Local Maternity System made this CCG-led review its first project of transformation, and the system committed to a co-production approach to the review. Engagement as an evidence base, not as a requirement, was the aim, with the intention of marrying up increased clinical and financial sustainability with genuine quality improvements that came directly from service user and staff observation and need. This talk will explore how this was done, what the outcomes were, and why good patient and staff engagement should be central to quality improvement.

18:20 - 18:45

Meghana Pandit, Chief Medical Officer and Deputy Chief Executive Officer
Meghana Pandit
Chief Medical Officer and Deputy Chief Executive Officer
University Hospitals Coventry and Warwickshire NHS Trust

Improving Quality And Safety As The Primary Function

The University Hospitals Coventry and Warwickshire are using an improved methodology called the UACW Improvement System which they are learning from the Virginia Mason Institute. This teaches lean management/methodology and focuses on safety, quality and efficiency. Meghana Pandit, Chief Medical Officer and Deputy Chief executive, will use examples of the many staff that are being trained on this simultaneously and how using the hands on members of staff is a direct link to the success in the programme.

18:45 - 19:15

Mark Pugh, Executive Medical Director
Mark Pugh
Executive Medical Director
Isle of Wight NHS Trust

Lessons Learnt From the Quality Special Measures

Isle of Wight Trust went in to quality special measures in 2017, Mark will tell you honestly why he thinks that happened and the mistakes made along the way. Take part in a conversation about the balance between quality and money.

Lessons Learnt From the Quality Special Measures

18:45 - 19:15

Lesley Anne Smith, Director of Quality
Lesley Anne Smith
Director of Quality
NHS Lanarkshire

The Lanarkshire Quality Approach

This think tank session will give you the opportunity to discuss the importance of fitness to practice when providing a safe and effective service.

The Lanarkshire Quality Approach

18:45 - 19:15

Ciro Rinaldi, Clinical Director CSS
Ciro Rinaldi
Clinical Director CSS
United Lincolnshire Hospitals NHS Trust

RAPID: New Diagnostic Pathway For Unexpected Lesions

RAPID: New Diagnostic Pathway For Unexpected Lesions

20:00 - 20:30

Evening Reception

Evening Reception

20:30 - 22:00

Networking Dinner

Networking Dinner